Introduction

Lemax Digital Enterprises ("we," "our," "us") is committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our products and services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:
Personal Information:

• Name: To identify and communicate with you.

• Contact Information: Including your phone number, email address, and physical address, used to communicate with you, process orders, and provide customer support.

• Payment Information: Such as credit/debit card details, which are securely processed by third-party payment providers.
  
  

Technical Information:

• IP Address: To analyze trends, administer the site, and track users' movements.

• Browser Information: To improve the functionality and user experience of our website.

• Cookies: Small data files stored on your device to enhance your experience on our website.
  
  

Transaction Information:

• Purchase History: Details of products you have purchased from us.

• Service Requests: Information related to any requests for support or services.
  
  

2. How We Use Your Information

We use the information we collect for the following purposes:
To Provide and Improve Our Services:

• Processing orders, managing deliveries, and offering customer support.

• Enhancing the functionality of our website and services.
  
  

Communication:

• Sending order confirmations, updates, and promotional materials (with your consent).

• Responding to your inquiries and requests.
  
  

Security:

• Protecting against unauthorized access to our systems and preventing fraudulent transactions.
  
  

Compliance:

• Fulfilling legal obligations and responding to lawful requests from public authorities.
  
  

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers:

• Third-party companies that assist us in providing our services, such as payment processors, shipping companies, and IT service providers. These parties are bound by confidentiality agreements and may only use your information as necessary to perform their services.
  
  

Legal Requirements:

• If required by law or in response to legal processes, we may disclose your information to government authorities or other relevant third parties.
  
  

Business Transfers:

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  
  

4. Data Security

We take the security of your personal information seriously and implement various measures to protect it:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using secure socket layer technology (SSL).
  
  

• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
  
  

• Data Storage: We securely store your information and regularly review our security practices to safeguard against unauthorized access or data breaches.
  
  

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
  
  

• Correction: If any of your information is inaccurate or incomplete, you can request that we correct it.
  
  

• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
  
  

• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.
  
  

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Cookies: We use cookies to remember your preferences, understand how you use our site, and improve your experience. You can control or disable cookies through your browser settings.
  
  

• Analytics: We may use third-party analytics services to analyze web traffic and improve our services.
  
  

7. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

Lemax Digital Enterprises reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will indicate the date of the latest revision. Your continued use of our services after any changes indicates your acceptance of the new Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Phone: 0729690460

• Email: info@lemaxdigitalenterprises.co.ke

• Address: Pioneer Plaza, 1st Floor, Room 104, Oginga Odinga Street, Kisumu, Kenya
  
  
  
  

Thank you for trusting Lemax Digital Enterprises with your personal information. We are committed to protecting your privacy and ensuring your experience with us is safe and secure.